DAVID AYOMIDE ADESEGUN
Customer Service | Virtual Assistant | Remote Support
Lagos, NG.About
Highly motivated Customer Support Representative and Virtual Assistant with 2+ years of experience excelling in remote environments. Proven ability to efficiently manage over 20 daily customer interactions via chat and email, consistently resolving inquiries and elevating satisfaction. Adept at streamlining administrative tasks and maintaining meticulous data records utilizing Microsoft Excel and Google Sheets to enhance operational efficiency.
Work
Living Solution Enterprises
|Customer Care Representative
Ibadan, Oyo State, Nigeria
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Summary
Provided comprehensive customer support, managing inquiries and enhancing satisfaction for clients in a fast-paced environment.
Highlights
Managed and resolved over 20 daily customer inquiries through chat and email, ensuring timely and professional responses.
Addressed and de-escalated customer complaints, contributing to a measurable improvement in customer satisfaction scores.
Maintained meticulous customer records and supported critical data processes, ensuring accuracy and accessibility for team operations.
Delivered consistent, high-quality professional support in dynamic, fast-paced environments, adapting quickly to evolving customer needs.
Local Business Organization
|Virtual Assistant
Ibadan, Oyo State, Nigeria
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Summary
Provided essential administrative support, optimizing daily operations and facilitating effective stakeholder communication.
Highlights
Streamlined administrative tasks, including managing complex schedules and email correspondence, enhancing executive efficiency.
Organized and meticulously maintained critical business data using Microsoft Excel and Google Sheets, improving data integrity and accessibility.
Coordinated daily operational activities, ensuring smooth workflow and contributing to a 15% reduction in scheduling conflicts.
Fostered effective communication with internal and external stakeholders, ensuring clear information flow and positive professional relationships.
Education
Community High School
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High School Diploma
Languages
English
Certificates
Online Learning & Tools
Issued By
Customer Service & Digital Skills
Issued By
Self-directed Learning
Skills
Customer Support
Chat Support, Email Support, Conflict Resolution, Problem Solving, Customer-First Mindset.
Administrative Support
Virtual Assistance, Time Management, Schedule Management, Email Management, Coordination.
Data Management
Data Entry, Data Organization, Microsoft Excel, Google Sheets, Pivot Tables, VLOOKUP.
Communication
Verbal Communication, Written Communication, Stakeholder Communication.
Tools & Technologies
Microsoft Word, Google Docs, Gmail, Outlook, Canva, CRM Tools (Basic), WhatsApp Business.
Work Ethic
Attention to Detail, Remote Work, Efficiency, Professionalism.